An important name in the field of social security in South Africa is SASSA (South African Social Security Agency). This institution provides various types of financial assistance to millions of needy citizens every month, including old age pension, disability assistance, child support grant and the most awaited—the R370 Social Relief of Distress (SRD) grant. The May 2025 payment process has already begun and the biggest question on people’s minds is, “When will I get my SASSA amount?”
In this article, we will understand in detail how you can check the status of your SRD grant, what can be the reasons for delay in payment, what “pending” means, and what you should do if you have not received payment yet.
How to Check SASSA SRD R370 Grant Status?

Many beneficiaries are worried that they do not understand the status of their amount. Has their application been passed? Is there any delay in payment or has the application been rejected? All these questions can be answered by just one process—SASSA status check. If you want to know whether your grant is in the status of “Approved,” “Pending,” or “Declined,” then carefully follow the steps given below:
- First of all, go to the official website of SASSA. There are two main options –
- On the website, you have to enter the same ID number and mobile number that you used while applying.
- Now click on the “Submit” button and wait for a few seconds.
- After this, you will see the status of your application –
- ✅ Approved
- ⏳ Pending
- ❌ Declined
This process is very simple but often people fill in the wrong information or get nervous when there is a delay on the website. Keep in mind that it is common to see “Pending” at the beginning of the month.
What does “Pending” mean and what should you do?
When your application status shows “Pending,” it means that SASSA is still verifying your documents and information. This status is usually seen more at the beginning of the month, as SASSA has to check millions of applications.
The most important thing during this time is that your banking information should be completely updated and correct. If your bank details are incorrect or not updated, there may be long delays in payment, or the amount may go to the wrong account. There is no need to panic in the “Pending” status, but it is important to keep checking your profile from time to time.
May 2025 SASSA Payment Schedule

Like every month, SASSA has set different grant dates for May 2025. Read the schedule below carefully to know on which day your grant will be credited:
- Old Age Pension – 6 May 2025
- Disability Grant – 7 May 2025
- Child Support & Others – 8 May 2025
- SRD R370 Grant – will be phased in throughout the month starting from 26 May 2025
It is important to understand that the SRD R370 payment is not credited to everyone on the same day but is gradually transferred to beneficiaries’ accounts. So if you have not received the amount on the 26th, wait for 2-3 days.
Common reasons for payment delays
SASSA’s process is transparent, but sometimes payments are delayed due to technical or administrative reasons. Let us know the reasons for this:
- Bank verification problem – If your bank account does not match the SASSA records, then the payment is stopped.
- ID matching error – If you have entered the wrong ID number or your identity does not match with other databases.
- Duplicate application – Many people mistakenly apply more than once, which causes confusion in the system.
- Incorrect or incomplete contact information – If your mobile number or email is wrong, you will not get updates.
- Other technical errors – such as website crashing, server slowdown or database error.
To avoid all these reasons, it is important that you log in to your SASSA profile from time to time and correct any error immediately.
What to do if you have not received the grant yet?
This situation happens with many people when they do not get the grant amount in their account even after the due date. In such a situation, instead of panicking, you have to take the right steps.
- First, contact SASSA’s helpline –
- 0800 60 10 11
- If you are unable to call, you can visit your nearest SASSA office and get information in person.
- The third option is to file a complaint online. For this, you will need to keep your Application ID number with you.
- While filing a complaint, fill in all the information in detail and upload screenshots or documents so that the process can be faster.
- If there is no response within 7-10 days, contact them again and ask for updates.
Final thoughts: Patience, caution and correct information will help you
SASSA aims to provide social and economic support to millions of needy people, but this process runs smoothly only when the beneficiaries are also alert and aware. Statuses like “Pending” are common at the beginning of every month, and gradually all payments are completed.
If you want your payment to be received on time and without any hassle, remember the below points:
- Enter the correct ID and mobile number while applying
- Keep your bank details correct and updated
- Know the dates of every month and be patient
- Log in to your profile from time to time and check the status
- Do not hesitate to contact SASSA but ask for the information authoritatively
Share this information with your friends, family and community too so that everyone can get their rights on time.
FAQs
Q. How can I check my SASSA SRD R370 grant status?
A. Visit srd-sassagov.co.za or sassacheck.com, enter your ID number and cellphone number, and submit to view your status.
Q. What does “Pending” mean in my SASSA status?
A. “Pending” means your application is still under review and not yet approved. Keep checking and ensure your banking details are up to date.
Q. When will the May 2025 SRD payments be made?
A. SRD R370 grant payments will begin rolling out from 26 May 2025 and continue in phases.
Q. Why is my payment delayed?
A. Common reasons include incorrect bank details, identity mismatches, duplicate applications, or incomplete contact information.
Q. What should I do if I haven’t received my payment?
A. Call SASSA at 0800 60 10 11, visit your nearest office, or lodge a complaint online using your application ID.